1. Acceptance of Terms

By accessing or using the Farlin Malaysia website at https://farlin.com.my/ (the "Website"), placing an order, or registering as a member, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Website.

These Terms constitute a legally binding agreement between you ("Customer", "you", or "your") and Farlin Malaysia ("Farlin", "we", "our", or "us") and are governed by the laws of Malaysia.

By clicking "I Agree", completing a purchase, or continuing to use our Website, you are deemed to have read, understood, and accepted these Terms electronically, in accordance with the Electronic Commerce Act 2006.

[Legal basis: Electronic Commerce Act 2006 (ECA); Digital Signatures Act 1997; Contract Act 1950]

2. About Farlin Malaysia

In accordance with the Electronic Commerce Act 2006, we disclose the following business information:

Business Name

Farlin Malaysia

Website

https://farlin.com.my/

Phone

+6011-2057 8328

Email

farlinbaby.my@gmail.com

3. Use of Our Website

You agree to use our Website only for lawful purposes and in a manner consistent with all applicable Malaysian laws, including the Communications and Multimedia Act 1998.

You must not:

• Use the Website in any way that is unlawful, fraudulent, or harmful, or in connection with any unlawful or fraudulent purpose or effect.
• Transmit any unsolicited or unauthorised advertising or promotional material.
• Attempt to gain unauthorised access to our Website, servers, or databases.
• Introduce malware, viruses, or any other harmful code.
• Reproduce, duplicate, copy, or re-sell any part of our Website without prior written consent.

We reserve the right to restrict or terminate access to the Website at our discretion if we believe these Terms have been violated.

[Legal basis: Communications and Multimedia Act 1998; Computer Crimes Act 1997]

4. Member Account Registration

You may register for a Farlin member account to access exclusive benefits, track orders, and receive promotional offers. By registering, you confirm that:

• You are at least 18 years of age, or have obtained parental or guardian consent.
• All information provided during registration is accurate, complete, and up to date.
• You will maintain the confidentiality of your account credentials and are responsible for all activity under your account.
• You will notify us immediately of any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are used fraudulently.

[Legal basis: Contract Act 1950; Consumer Protection Act 1999]

5. Products and Pricing

5.1 Product Information

We make every effort to ensure that product descriptions, images, and specifications on our Website are accurate and not misleading, in compliance with the Trade Descriptions Act 2011 and Consumer Protection Act 1999. However, minor variations in colour or packaging may occur.

Product descriptions and information are provided in Bahasa Malaysia and English, in accordance with the Consumer Protection (Electronic Trade Transactions) Regulations 2024 (CPETTR 2024).

5.2 Pricing

All prices displayed on the Website are in Malaysian Ringgit (MYR) and inclusive of applicable taxes unless otherwise stated. Shipping fees will be clearly stated at checkout before you confirm your order.

We reserve the right to amend prices at any time without prior notice. However, price changes will not affect orders that have already been confirmed.

We comply with the Price Control and Anti-Profiteering Act 2011 and do not engage in price manipulation or hidden charges.

5.3 Product Availability

All orders are subject to product availability. If an item is out of stock after your order has been placed, we will notify you promptly and offer a full refund or an alternative product.

[Legal basis: Trade Descriptions Act 2011; Consumer Protection Act 1999; Price Control and Anti-Profiteering Act 2011; CPETTR 2024]

6. Orders and Payment

6.1 Placing an Order

By placing an order on our Website, you are making an offer to purchase the selected products. A contract is formed when we send you an order confirmation via email. We reserve the right to decline any order at our discretion.

6.2 Payment

We accept the following payment methods: [Insert accepted payment methods, e.g., credit/debit card, FPX, e-wallets]. All payments are processed through secure, encrypted third-party payment gateways.

Full payment is required at the time of checkout. We do not store your payment card details on our servers.

6.3 Order Confirmation

Upon successful payment, you will receive an order confirmation email containing your order number, items purchased, and estimated delivery date. Please retain this for your records.

7. Delivery

We deliver to addresses within Malaysia. Estimated delivery timelines are provided at checkout and are indicative only. Farlin is not liable for delays caused by third-party logistics providers, weather events, or circumstances beyond our reasonable control.

• Standard delivery: [Insert estimated timeframe, e.g., 3–7 business days]
• East Malaysia (Sabah, Sarawak, Labuan): [Insert estimated timeframe]

Delivery charges are stated clearly at checkout before payment is made, in compliance with CPETTR 2024. If goods are damaged during delivery due to our fault, Farlin bears the cost of re-delivery.

Title and risk of loss of goods pass to you upon delivery to the address provided in your order.

8. Consumer Rights and Guarantees

As a consumer in Malaysia, you are entitled to statutory guarantees under the Consumer Protection Act 1999, including:

• Guarantee as to acceptable quality — goods must be of acceptable quality, fit for purpose, and free from defects.
• Guarantee as to fitness for a particular purpose — where you have made known to us a particular purpose, goods must be fit for that purpose.
• Guarantee as to correspondence with description — goods must match any description applied to them.

These statutory guarantees cannot be excluded or limited by these Terms. Nothing in these Terms affects your statutory rights under Malaysian consumer protection law.

For returns, exchanges, and damaged item claims, please refer to our separate Return and Exchange Policy available on our Website.

9. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Farlin Malaysia or its content suppliers and is protected under the Copyright Act 1987 and applicable intellectual property laws.

You may not reproduce, distribute, publish, modify, or create derivative works from any content on this Website without our prior written consent. Unauthorised use of our intellectual property may result in legal action.

10. Limitation of Liability

To the fullest extent permitted by Malaysian law, Farlin shall not be liable for:

• Any indirect, incidental, special, or consequential loss arising from your use of the Website or products purchased.
• Loss of data, revenue, or profits resulting from website downtime or technical errors.
• Actions or omissions of third-party service providers, including logistics and payment processors.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under Malaysian law, including the Consumer Protection Act 1999.

11. Privacy and Personal Data

We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA). The collection, use, and processing of your personal data are governed by our Privacy Policy, which is incorporated into these Terms by reference and is available at https://farlin.com.my/privacy-policy.

By using our Website, you consent to the collection and use of your personal data as described in our Privacy Policy.

12. Prohibited Conduct

You agree not to engage in any conduct that:

• Is unlawful, threatening, abusive, harassing, defamatory, or otherwise objectionable under Malaysian law.
• Violates any applicable local, national, or international law or regulation.
• Infringes the intellectual property rights of Farlin or any third party.
• Involves the transmission of unsolicited bulk communications (spam).

We reserve the right to report any suspected unlawful activity to the relevant Malaysian authorities.

13. Dispute Resolution

13.1 Contact Us First

If you have a complaint or dispute, please contact our customer service team first. We will make every reasonable effort to resolve the matter amicably within 14 business days.

13.2 Consumer Tribunal

If your dispute is not resolved through direct negotiation, you may refer it to the Tribunal for Consumer Claims Malaysia (Tribunal Tuntutan Pengguna Malaysia) for claims up to RM50,000, in accordance with the Consumer Protection Act 1999.

13.3 Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes not resolved through the Consumer Tribunal shall be submitted to the exclusive jurisdiction of the Malaysian courts.

14. Amendments to These Terms

We reserve the right to update or amend these Terms at any time to reflect changes in our business practices, applicable laws, or regulations. The revised Terms will be posted on this page with an updated "Last Updated" date.

We recommend you review these Terms periodically. Continued use of our Website after any changes constitutes your acceptance of the revised Terms.

15. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under Malaysian law, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.

16. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact:

Farlin Malaysia — Customer Service

Phone: +6011-2057 8328

Email: farlinbaby.my@gmail.com

Website: https://farlin.com.my/