Our Commitment to You

At Farlin, your satisfaction is our priority. We stand behind the quality of every product we offer. If for any reason you are not completely satisfied with your purchase, we are here to make it right.

1. Returns & Exchanges

You may return or exchange eligible item(s) within 30 days from the date of delivery, subject to the conditions below.

Eligibility Conditions

• Items must be unused, unopened, and in their original packaging with all tags and seals intact.
• Clothing items must be unworn with all original tags still attached.
• We are unable to accept returns on items that have been opened, used, or are no longer in their original condition.
• Items must be accompanied by proof of purchase (order number or receipt).

How to Initiate a Return

• Contact us within 30 days of receiving your order via phone or email (see Section 5 for contact details).
• Our team will review your request and provide return instructions.
• Please do not send items back without prior authorisation from our team.

Note: Return shipping costs are the responsibility of the customer, including orders that originally qualified for free delivery.

2. Damaged or Defective Items

We take great care in packing every order. However, if your item arrives damaged, broken, or defective, please follow the steps below and we will resolve it at no cost to you.

What We Will Do

• Replace the damaged or defective part(s) where possible, or
• Ship a replacement unit at our discretion and at our expense.

What You Need to Do

• Inspect your item(s) carefully upon delivery.
• Contact us within 7 business days of the delivery date to report the damage.
• Please have the following information ready when you contact us: order number, model number, date of manufacture, and photos of the damage.

We regret that we are unable to process claims for damaged or defective merchandise reported after 7 business days from the delivery date.

3. Order Cancellation

Changed your mind? You may cancel your order free of charge, provided you contact us within 4 hours of placing the order.

• Cancellations must be made via phone or email (see Section 5).
• If your order was placed outside of business hours, please leave a message or send an email immediately to ensure your cancellation is processed without penalty.
• Once an order has been packed or dispatched, we are unable to process a cancellation. In this case, you may initiate a return once the item is received.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7 to 14 business days and credited back via the original payment method.
• Shipping fees are non-refundable. If your order qualified for free delivery, the actual shipping cost incurred by Farlin will be deducted from your refund.
• If you have not received your refund after 14 business days, please check with your bank or payment provider before contacting us.

5. Contact Us

For returns, exchanges, damaged item reports, or order cancellations, please reach out to our customer service team:

Phone

+6011-2057 8328

Email

farlinbaby.my@gmail.com

Business Hours

Monday – Friday, 9:00 AM – 6:00 PM (MYT)

Thank you for choosing Farlin. We are committed to making every experience a happy one.